Institutionalisation of the Enterprise Architecture: The Actor-Network Perspective

Despite impressive technical advances in tools and methodologies and the organizational insights provided by many years of academic and business research, the underperformance of Information Technology (IT) remains. In the past and even today, organizations experience difficulty in managing technology, changing from system to system, implementing new technology, maintaining compatibility with existing technologies, and changing from one business process to another. These challenges impact significantly on business performance and will continue to do so if not addressed. As a result, many organizations have deployed Enterprise Architecture (EA) in an attempt to address these challenges. However, the design and development of EA has proven to be easier than its institutionalization. The study explored the development and implementation of EA to determine the factors, which influences the institutionalization. Two case studies were conducted and Actor-Network Theory (ANT) was employed in the analysis of the data. DOI: 10.4018/978-1-4666-2166-4.ch012